Thecricketstar is committed to providing a fair and transparent experience for all users. This Refund Policy outlines the conditions under which a user may be eligible for a refund for payments made on the platform.
Confirmed transactions are generally not subject to cancellation. However, Thecricketstar reserves the right, at its sole discretion, to consider requests for transaction cancellations and issue refunds under specific circumstances.
If a user desires to request a transaction cancellation and refund, they must submit a formal request via email to Thecricketstar using their registered email address. Alternatively, users may contact customer support by email at pixelvibeitservicesprivatelimi@gmail.com.
Thecricketstar is not obligated to issue refunds for participation in paid contests after a predetermined date. If a cancellation request is received at least two (2) days prior to the commencement of the contest round for which the payment was made, Thecricketstar may, at its discretion, issue a refund.
Approved refunds will be issued after deducting any applicable cancellation fees and taxes. Users may be subject to additional terms and conditions associated with specific transactions, which will supersede the general terms outlined in this policy in the event of any conflict.
Refunds will be issued using the same payment method or financial instrument used for the original transaction.
The internal review team may require up to five (5) to seven (7) business days to process a refund request.
In accordance with the Income Tax Act of 1961, all winnings on the platform are subject to tax deductions at source (TDS). Thecricketstar will provide TDS certificates to document these deductions.
Users are solely responsible for all other applicable taxes associated with their winnings, including income taxes and gift taxes.
Thecricketstar reserves the right to modify the terms and conditions outlined in this Refund Policy without prior notice.
This Refund Policy aims to ensure transparency and facilitate a smooth process for refund requests on the Thecricketstar platform. Our commitment is to provide all users with an enjoyable and straightforward experience.